Making the Transition from Project Manager to Scrum Master

Photo by m kasahara

Photo by m kasahara

Many of the Scrum Masters I work with come from a project management background, and making the transition to being a servant leader does not come easily.  I’ve noticed that especially in times of stress, a new Scrum Master might revert back to acting like a Project Manager.  Or other folks in the organization continue to ask the same questions even though the person’s role has changed from Project Manager to Scrum Master, and it is confusing to the person in transition—who does the organization want you to be??

The trick is to create what you need to learn your new role.  Stepping back from the project details can provide space to practice being a neutral facilitator.  Remind people that your new role is different—you can be a messenger for the team but do not make decisions or commitments on behalf of the team.  Admit when you overstep into project management.  Recognize what is triggering you to move into command and control behaviors and (if appropriate) discuss it with your team—what are you seeing or hearing that causes concern?  Perhaps your intuition is picking up on something the team needs to discuss and take action on.  Let go of having the answers and controlling the outcomes.

When you’re more settled into the Scrum Master mindset, you might realize that it’s not so much what you say as the way that you say it that conveys a command and control mindset versus a servant leader mindset.  Practice standing in a place of empathy and team building.  Radiate information to stakeholders and provide insulation to the team so they can focus on work.  Be curious.  Introspect.

Allison Pollard

I help people discover their agile instincts and develop their coaching abilities. As an agile coach with Improving in Dallas, I enjoy mentoring others to become great Scrum Masters, coaching managers to grow teams that deliver amazing results, and fostering communities that provide sustainability for agile transformations. In my experience, applying agile methods improves delivery, strengthens relationships, and builds trust between business and IT. A big believer in the power of community-based learning, I grew the DFW Scrum user group significantly over the five years I served as an organizer. I am also a Certified Professional Co-Active Coach, a foodie, and proud glasses wearer.

Stop Being Busy

Photo by id iom

Photo by id iom

Some people are just too busy for their own good.  I feel tired thinking of the people I know who are overwhelmed with work and drowning from other commitments.  Why is it so hard to work--and live--at a sustainable pace?  What is so important that we exhaust ourselves to accomplish?

I remember as a Project Manager putting in long days and nights at the office with my development team to get projects done and deployed.  In December.  The week of my birthday.  We were BUSY.  The pendulum of work rarely swung the other way though.  It took work to create downtime, and that became part of my job to do for the team.  Figuring out how to manage the work so the team could take a longer lunch or even catch an afternoon movie took effort and became a valuable skill in preserving everyone's sanity.  

Not all work is of equal importance; therefore, not all work requires the same sense of urgency.  There is wisdom in knowing when to push on to do more work and when to call it a day.  I worry that many people struggle to recognize the difference and push themselves past their limits.  They work themselves too hard.

Let's help one another stop being so busy.  Take the word out of your vocabulary when people ask how you've been.  If you see someone who is overworked, help them to slow down.  Be productive, be happy, be connected--be anything but busy.

Allison Pollard

I help people discover their agile instincts and develop their coaching abilities. As an agile coach with Improving in Dallas, I enjoy mentoring others to become great Scrum Masters, coaching managers to grow teams that deliver amazing results, and fostering communities that provide sustainability for agile transformations. In my experience, applying agile methods improves delivery, strengthens relationships, and builds trust between business and IT. A big believer in the power of community-based learning, I grew the DFW Scrum user group significantly over the five years I served as an organizer. I am also a Certified Professional Co-Active Coach, a foodie, and proud glasses wearer.